Choicepharmacy.com.au and its affiliated entities ("ChoicePharmacy.com.au", "we", "us", "our") hold your privacy in high regard and are committed to adhering to the Privacy Act 1988 (Cth) ("Act"), the Australian Privacy Principles ("APP") within the Act, and the General Data Protection Regulation (GDPR) (EU) 2016/679. Furthermore, we are obligated to uphold the privacy of health records as specified in Health Legislation across all states.
This policy, in conjunction with our terms and conditions, establishes the framework under which any personal information we collect from you or that you provide to us will be processed. Please carefully review the following details to comprehend our practices concerning your personal information and how we will handle it. By continuing to utilize this website, you acknowledge and consent to the practices outlined in this policy.
What is Personal Information and why do we collect it?
Personal Information is information or an opinion that identifies an individual. Examples of Personal Information we collect include: names, addresses, email addresses, phone and facsimile numbers.
This Personal Information is obtained in many ways including correspondence by telephone and facsimile, by email, via our website www.choicepharmacy.com.au, from social media and publications and other third parties. We don’t guarantee website links or policy of authorised third parties.
We collect your Personal Information for the primary purpose of providing our services to you, providing information to our clients and marketing. We may also use your Personal Information for secondary purposes closely related to the primary purpose, in circumstances where you would reasonably expect such use or disclosure. You may unsubscribe from our mailing/marketing lists at any time by contacting us in writing.
When we collect Personal Information we will, where appropriate and where possible, explain to you why we are collecting the information and how we plan to use it. All the information collected by Choice pharmacy is solely to ensure the highest level of healthcare is met and to satisfy various related health laws.
Collection of other information from our website and online
We may receive information about you if you use our website that we operate or the other services we provide. We also work closely with third parties (including, for example, business partners, sub-contractors in technical, payment and delivery services, advertising networks, analytics providers, search information providers, and credit reference agencies) and may receive information about you from them. We use Google Analytics as a partner to collect data. You can find more information about these services here: www.google.com/policies/privacy/partners. We may also collect information about you from publicly available sources, including publicly available content on social media, always with the aim of improving your service to you.
When using our website
During your visit to our website, we, and/or our contractors, gather general information pertaining to your visit. This may include your IP address, the date and time of your visit, the pages you accessed, the information you downloaded, and the type of Internet browser you have used. We and/or our contractors may utilize this information in an anonymous and aggregated format for statistical purposes. This helps us improve the quality and usability of our website.
Other digital services
When interacting with our online services, our systems record a range of information. This includes details about software versions used, device identifiers (such as IP address), location data (if available and not disabled by the user), dates, times, file metadata, referring website, data entered, and user activity like clicked links.
How your personal information will be collected and held
In relation to your interactions and transactions with us, which may include making in-store purchases, placing online orders, participating in promotions, competitions, surveys, or charitable events, registering for services, or using related digital services, we may collect your personal information. We may also monitor and record your communications with us (including email and telephone) for security, dispute resolution, and training purposes. Additionally, we employ video and audio surveillance devices in our premises.
Furthermore, we may obtain personal information from third parties, such as public sources, information service providers, product and service administrators (e.g., insurance providers), and individuals authorized to act on your behalf. We store personal information electronically and in physical form, both at our own facilities and with the assistance of our service providers.
To ensure the security of your personal information, we implement a range of measures. We also take steps to destroy or de-identify personal information that is no longer required for any legitimate purpose. However, it is important to note that the internet is not entirely secure, and we cannot guarantee the security of your personal information.
We respect your privacy and will only collect, use, or disclose sensitive information about you under specific circumstances. These circumstances include when it is necessary to provide you with a product or service, and we have obtained your consent, or when we are legally obligated to collect, use, or disclose such information.
Sensitive information refers to personal details relating to a person's racial or ethnic background, political views, religious or philosophical beliefs or affiliations, membership in professional, trade, or political organizations or unions, sexual preferences or practices, criminal history, health information, or genetic information that does not fall under the category of general health information.
Disclosure of personal information to third parties
Where reasonable and practicable to do so, we will collect your Personal Information only from you. However, in some circumstances we may be provided with information by third parties. In such a case we will take reasonable steps to ensure that you are made aware of the information provided to us by the third party.
Security of your personal information
We ensure the safeguarding of all personal information we gather and retain, taking measures to prevent its misuse, loss, unauthorized access, modification, or disclosure. In situations where we are required to share your personal information with a service provider, agent, or contractor, we strictly prohibit them from utilising the information for any purpose other than the specific one we have designated. If personal information is no longer necessary for its intended use or disclosure as permitted by the Privacy Act, we will take appropriate and reasonable actions to either destroy or de-identify the information.
Maintaining the Quality of your Personal Information
It is an important to us that your Personal Information is up to date. We will take reasonable steps to make sure that your Personal Information is accurate, complete and up-to-date. If you find that the information we have is not up to date or is inaccurate, please advise us as soon as practicable so we can update our records and ensure we can continue to provide quality services to you.
Access to your Personal Information
You have the option to request access to the personal information we have stored about you. However, please note that in certain circumstances, legal limitations may prevent us from fulfilling such requests. If we are unable to grant you access to any of the personal information we hold, we will provide a clear explanation of the reasons behind this decision. Additionally, we may require you to submit your request in writing and possibly pay an administrative fee before we can proceed with providing the requested access.
How to contact us
If you desire to reach out to us, such as to access or rectify your personal information, you can get in touch with us by using the following contact details:
ABN 40 742 116 691
Choice pharmacy Head Office
T6/179 Rooty Hill Rd South
Eastern Creek NSW 2766
Ph:(02) 9677 8211
If you wish to unsubscribe from receiving email and other communication, please provide your request to email@example.com.
If you have any feedback or a complaint about the way we have dealt with your personal information, please contact us on the above telephone number and ask to speak with our General Manager and Operations Manager, or email us at our email address mentioned above. We will make all reasonable attempts to respond to your complaints or requests.
V1.2 - May 2023