Our returns policy is in accordance with your rights under the Australian Consumer Law, as we aim for your utmost satisfaction with your purchase.

Change of Mind Returns

For change of mind purchases, products must be returned within 14 days of the order being placed providing:

  • The product is in a re-saleable condition, which means it is in its original packaging, including seals, wrapping, manuals, and/or accessories.
  • The product or its packaging has not been opened.
  • The product has not been used or damaged; and
  • The product falls within the eligible range and is not listed below.

Please note that Change of Mind returns are not applicable for the following items:

  • Vouchers
  • Prescription and Pharmacist Only Medicines
  • Pharmacy Only Medicines
  • Baby/Infant Formulas
  • Consumable Items (e.g food and drinks)
  • Vitamins and Supplements
  • Fragrances

If an item is eligible for a refund, we will reimburse the price of the item to your original payment method. However, please note that shipping costs for both the initial order and the return will not be refunded.

For online orders, returns must be made via mail only. The return delivery address details will be provided once your return is processed. Kindly be aware that any items returned that do not comply with our change of mind returns policy will not be eligible for a refund.

Other Returns

We are happy to accept returns and offer a refund, exchange, or repair of the product when it meets the following criteria:

  • is faulty or is not of acceptable quality, or
  • not fit for its intended purpose, or
  • damaged and unsafe.

If an item is eligible for this type of refund, we will reimburse the price of the item along with any associated shipping costs to your original payment method.

How to process a return for a faulty product

  1. Please send us an email to sales@choicepharmacy.com.au, providing the details of the faulty product(s), original order details and a description of the fault including: order number associated with your original order, description of the faulty product(s) to be returned and the fault you have encountered as well as a photo of the faulty product(s).
  2. Our team will examine the issue, and upon confirmation, we will send you a Returns Prepaid label via email. This label allows you to return the goods to our warehouse at our expense, along with a provided return tracking number.
  3. Ensure your item is securely packed in a box, and visit the nearest Australia Post office to dispatch the item(s) using the provided returns label. If you are unable to print the labels, the Australia Post staff can assist you in doing so during the posting process.
  4. Once Australia Post processes the return parcel, our team will initiate the refund process. You can expect the funds to be reimbursed within 2-4 working days, using the same payment method used for the initial order.