We strive to provide a quick and easy yet insightful shopping experience.

Our returns policy is in accordance with your rights under the Australian Consumer Law, as we aim for your utmost satisfaction with your purchase.

Change of Mind Returns

For change of mind purchases, products must be returned within 14 days of the order being placed providing:

  • The product is in a re-saleable condition, which means it is in its original packaging, including seals, wrapping, manuals, and/or accessories.
  • The product or its packaging has not been opened.
  • The product has not been used or damaged; and
  • The product falls within the eligible range and is not listed below.

Please note that Change of Mind returns are not applicable for the following items:

  • Vouchers
  • Prescription and Pharmacist Only Medicines
  • Pharmacy Only Medicines
  • Baby/Infant Formulas
  • Consumable Items (e.g food and drinks)
  • Vitamins and Supplements
  • Fragrances

If an item is eligible for a refund, we will reimburse the price of the item to your original payment method. However, please note that shipping costs for both the initial order and the return will not be refunded.

For online orders, returns must be made via mail only. The return delivery address details will be provided once your return is processed. Kindly be aware that any items returned that do not comply with our change of mind returns policy will not be eligible for a refund.

Other Returns

We are happy to accept returns and offer a refund, exchange, or repair of the product when it meets the following criteria:

  • is faulty or is not of acceptable quality, or
  • not fit for its intended purpose, or
  • damaged and unsafe.

If an item is eligible for this type of refund, we will reimburse the price of the item along with any associated shipping costs to your original payment method.

To start the returns process, please use the Returns form below.


If you have any inquiries about the process or need further assistance, please send an email to our team at sales@choicepharmacy.com.au or call (02) 9677 8211 between 9:00am – 5:00pm (AEST) Monday – Friday.


Complete the form below

Complete the form below to give us details on the return. You can upload images for proof in the form as well.

Let us proccess your request

Upon processing your request, we will send you an email to confirm the outcome and provide further instructions.

If it's our fault we'll pay the return postage!

If eligible, we'll email you a reply paid sticker from Australia Post. If not, we will provide you with a return shipping address.

We'll return your money!

Once we receive the item, our team will process your refund. Please allow 2-4 business days for the funds to clear.

Choice Pharmacy Returns Form

We are always here to help! Please fill in the form and a team member will get back to you shortly with an update on your return.